Outcomes
Possess appropriate technological skills including: operating systems, word processing (including keyboarding), spreadsheets, database management and the Internet as a research tool
Demonstrate excellent communication skills including speaking, writing and presenting of information
Compose complex business correspondence including memos, emails, letters, resumes and reports
Use standard ARMA rules in records management for both electronic and paper documents
Use appropriate office procedures as it relates to the workplace environment
Demonstrate accurate text and data entry using an ergonomic keyboard