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Information Technology Specialist

6 quarter AAS

This program offers a combinations of hands-on, hybrid, and online courses. See course descriptions for more information.

Program Description:

Information technology specialists are an integral part of nearly every industry in today's technology-dominated workplace. Students in this program prepare for careers that focus on computer and network support with an emphasis on both practical experience and certification preparation.
Students learn to diagnose and resolve computer problems with software and hardware, use virtualization and cloud computing technologies, and learn about computer security and network systems. Possible careers include IT support technician, desktop support specialist, help desk support, or network administrator. Students are encouraged to spend additional hours of study to obtain industry certifications such as from CompTIA, Microsoft, Amazon Web Services, or Cisco.

For program costs and fees refer to the catalog TUITION AND FEES PAGE.

Program Learning Outcomes:

  1. Demonstrate efficient application of core productivity software to solve business problems and increase efficiency as applied in industry.
  2. Perform effective procedures to install, diagnose, configure, support and troubleshoot computer-based hardware and mobile devices to industry standard
  3. Develop configuration solutions for technical issues with computers, laptops, mobile devices, networks while balancing business needs to industry standard.
  4. Configure connectivity for computers, networks, and mobile systems while applying security principles, system and network vulnerabilities, and common mitigation practices to industry standard
  5. Identify network infrastructure, sub-netting, troubleshooting procedures configuring network devices to industry standard
  6. Develop strategies for network defense using firewalls, routers, switches, antivirus, and anti-spyware tools to industry standard
  7. Perform termination and testing of network cabling to industry standard.
  8. Identify categories of virtualization products, perform common management tasks and support virtual desktop infrastructure to industry standard
  9. Demonstrate concepts related to identities, security measures and access management using computer, network or cloud services to industry standard
  10. Perform analysis following established procedures for testing, maintenance, and implementation of devices and services applying effective end-user support as practiced in industry to industry standard
  11. Articulate effective communication, make decisions, and define work ethics and its application to employment in industry
  12. Prepare for and successfully complete industry certification.