BARB 117 Customer Service

Students identify customers' needs and solve problems. Special emphasis is given to the development of interpersonal communication skills and examining how employees' actions can directly impact customers' impressions.

Credits

3

Distribution

Career Training

Offered

Winter, Summer

Notes

Face-to-face

Outcomes

1. Appreciate and respect for the basic dignity of all people
2. Define ethics
3. List the characteristics of a healthy, positive attitude
4. List the most effective ways to build a client base
5. Practice effective listening
6. Use the industries vocabulary

Field Based Experience

0