Information Technology Support Certificate of Competency (67 Credits)
The Certificate of Competency in Information Technology Support is a four-quarter program. It offers a mix of course modalities (in-person, hybrid, and online). Most classes are hybrid (required in-person attendance and online access using the Canvas learning management platform). This modality supports industry skills and knowledge mastery through instructor-guided, hands-on learning and online engagement. The program typically enrolls in the Fall and Spring quarters. Students use various computer equipment, networking devices, and servers. Students are responsible for purchasing textbooks, virtual lab simulations, computer toolkits, basic networking tools, and USB drives. Laptops are available for student checkout on a first-come, first-served basis.
The program’s technical core provides hands-on skills in information systems, networking, and desktop virtualization. Graduates demonstrate proficiency in information technology (IT), effective verbal, and written communications skills, and identify and summarize assumptions to draw logically valid conclusions. Core-related training relates to business, project, and team communication skills. Much of the curriculum is aligned with in-demand industry certifications through CompTIA.
Technology is a vital force in today’s business and will continue to experience exponential changes in the future. Job opportunities in this field remain strong. Graduates prepare for a variety of information technology computer careers, including Help Desk Technician, Technical Support Specialist, Desktop Support Specialist, and Information Technology Support.
CIP: 11.0901
EPC: 527
Outcomes
Implement computer-based solutions for desktop and laptop computers to install, troubleshoot, configure, and maintain hardware components and core software applications.
Troubleshoot problems with wired and wireless networks, printers, video, storage, computer memory, and computer processing units.
Perform essential network systems administration skills related to server operating systems, including user management, resource sharing, network protocols, and computer and information security.
Practice communication, problem-solving, and ethical decision-making skills through the use of appropriate technology and with an understanding of the business environment.
Information Technology Specialist Certificate of Competence (67 Credits)
Technical Core (52 Credits)
General Education (15 Credits)
A total of 15 credits are required in the following General Education categories:
- 5 credits in Communications
- 5 credits in Quantitative
- 5 credits in Humanities, or Social Science
Communications (5 Credits)
Quantitative (5 Credits)
Humanities or Social Science (5 Credits)
Choose 5 total credits from options in the Humanities or Social Science categories.
Humanities
Social Science
Total Credit Hours: 67