Information Technology Support Certificate of Competency (67 Credits)
Plan Code: CSTIUC45
The Certificate of Competency in Information Technology Support is a four-quarter program. Courses in this program are in hybrid format. This modality supports industry skills and knowledge mastery through instructor-guided, hands-on learning and online engagement. The program typically enrolls in the Fall and Spring quarters. Students use various computer equipment, networking devices, and servers. Students are responsible for purchasing textbooks, virtual lab simulations, computer toolkits, basic networking tools, and USB drives. Laptops are available for student checkout on a first-come, first-served basis.
The program’s technical core provides hands-on skills in information systems, networking, and desktop virtualization. Graduates demonstrate proficiency in information technology (IT), effective verbal, and written communications skills, and identify and summarize assumptions to draw logically valid conclusions. Core-related training relates to business, project, and team communication skills. Much of the curriculum is aligned with in-demand industry certifications through CompTIA.
Technology is a vital force in today’s business and will continue to experience exponential changes in the future. Job opportunities in this field remain strong. Graduates prepare for a variety of information technology computer careers, including Help Desk Technician, Technical Support Specialist, Desktop Support Specialist, and Information Technology Support.
CIP: 11.0901
EPC: 527
Outcomes
Implement computer-based solutions for desktop and laptop computers to install, troubleshoot, configure, and maintain hardware components and core software applications.
Troubleshoot problems with wired and wireless networks, printers, video, storage, computer memory, and computer processing units.
Perform essential network systems administration skills related to server operating systems, including user management, resource sharing, network protocols, and computer and information security.
Practice communication, problem-solving, and ethical decision-making skills through the use of appropriate technology and with an understanding of the business environment.
General Education Requirements
And
*Note: COLL 101 fulfills either Communications or Humanities
**Note: Students who have previously attended college or university may qualify to opt-out of the COLL 101 requirement. Please speak with your career advisor if you believe this may be an option for you. Students opting out of the COLL 101 course must take 5 credits from each of the three distributions: Communications, Quantitative, and Sciences/Humanities
Note: See a Career Advisor prior to choosing courses that meet general education requirements.
Information Technology Specialist Certificate of Competence (67 Credits)
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total Credit Hours: 67