Program Learning Outcomes

1. Diagnose mechanical malfunctions and performance problems and make necessary repairs
2. Operate precision automotive diagnostic and repair equipment
3. Interpret repair manuals and computer-based programs dealing with specifications and repair procedures
4. Practice customer service skills with customers, employer, and fellow employees
5. Use tools and equipment found in an automotive repair shop
6. Diagnose and service a variety of automotive systems including electrical, brakes, engines, transmissions, and steering and suspension
7. Follow established procedures for safety and accident prevention in the automotive service facility
8. Describe the purpose of the laws concerning personal and environmentally safe handling of hazardous waste
9. Define information that should be completed on repair orders, accurately describing customer issues in pursuit of a satisfactory repair