CSPS 202 Effective Oral Communication and Interviewing
This course focuses on developing interpersonal communication and interviewing techniques needed for public safety and community services roles. Students will enhance their empathy, active listening, and cultural competence, preparing for real-world challenges when interacting with diverse populations. Empasis will be placed on best practices in motivational and behavioral interviewing, effective small group and individual communication, and skills needed to build trust and understanding when working with the public.
Cross Listed Courses
N/A
Prerequisite
CSPS 102: Written Communication in Public Safety and Community Services
Offered
Winter, Summer
Outcomes
- 1. Write clear, concise, and objective reports for various aspects of public safety and community service contexts.
- 2. Demonstrate the ability to craft narrative storytelling for a variety of incident reports.
- 3. Utilize correct terminology in emergency communications and public records.
- 4. Explain the importance of accuracy and objectivity in public service writing.
- 5. Create documents that meet legal and organizational standards.
Area of Study:
Career Education
Instructional Mode:
Web-enhanced