CSPS 103 Conflict Resolution, Problem Solving, and Crisis Management

Students will develop skills in critical thinking, problem-solving, de-escalation, and crisis response through simulated exercises and real-world scenarios. The course focuses on acting decisively during crises and utilizing critical thinking and problem-solving skills to address challenges amidst uncertainty. Students will learn strategies for resolving conflicts and solving problems in public safety scenarios and will introduce emergency management protocols like unified command structure. The course will also include self-reflection on personal stress responses during crises.

Credits

5

Cross Listed Courses

N/A

Prerequisite

N/A

Offered

Winter, Summer

Outcomes

1. 1. Apply conflict resolution techniques in public safety scenarios.
2. 2. Demonstrate critical thinking in solving problems during crises.
3. 3. Use basic emergency management protocols to respond to crisis situations.
4. 4. Reflect on personal stress responses to improve crisis management.
5. 5. Discuss legal implications of de-escalation in a variety of public safety roles.
6. 6. Practice de-escalation strategies in real-world simulations.

Area of Study:

Career Education

Instructional Mode:

Web-enhanced

Campus:

South

Lecture

30

Lab

40