AMA 113 Healthcare Communications

This course focuses on the growing emphasis on customer service, the patient experience, cultural competence, quality improvement, patient safety, and corporate compliance that healthcare professionals deal with every day. Emphasis is placed on communicating appropriately, working well in teams, respecting and valuing differences, using limited resources efficiently, and interacting effectively with coworkers, patients, and guests.

Credits

Distribution

Career Training

Offered

Fall, Spring

Notes

Online

Outcomes

Develop relationships, teamwork, and communication skills
Display personal traits of healthcare professionals
Display work ethic and performance
Identify employment and professional development opportunities
Identify the health care industry and the role students will play
Identify the key elements of professionalism
Interacts with others regarding cultural competence and patient care
Research practicum experience