Program Learning Outcomes

1. Possess appropriate technological skills including: operating systems, word processing (including keyboarding), spreadsheets, database management and the Internet as a research tool
2. Demonstrate accurate text and data entry using an ergonomic keyboard
3. Use appropriate office procedures as it relates to the workplace environment
4. Compose complex business correspondence including memos, emails, letters, resumes and report
5. Demonstrate excellent communication skills including speaking, writing and presenting of information
6. Use standard ARMA rules in records management for both electronic and paper documents