BARB 117 Customer Service

Students identify customers' needs and solve problems. Special emphasis is given to the development of interpersonal communication skills and examining how employees' actions can directly impact customers' impressions.

Credits

3

Distribution

Business and Communication

Offered

Winter, Summer

Notes

 

Outcomes

1. Appreciate and respect for the basic dignity of all people
2. Define ethics
3. List the characteristics of a healthy, positive attitude
4. List the most effective ways to build a client base
5. Practice effective listening
6. Use the industries vocabulary

Area of Study:

Career Education

Instructional Mode:

In-person

Campus:

Downtown