AMA 113 Healthcare Communications

This course focuses on the growing emphasis on customer service, the patient experience, cultural competence, quality improvement, patient safety, and corporate compliance that healthcare professionals deal with every day. Emphasis is placed on communicating appropriately, working well in teams, respecting and valuing differences, using limited resources efficiently, and interacting effectively with coworkers, patients, and guests.

Credits

5

Distribution

Allied Health Sciences

Offered

Fall, Spring

Notes

 

Outcomes

1. Develop relationships, teamwork, and communication skills
2. Display personal traits of healthcare professionals
3. Display work ethic and performance
4. Identify employment and professional development opportunities
5. Identify the health care industry and the role students will play
6. Identify the key elements of professionalism
7. Interacts with others regarding cultural competence and patient care
8. Research practicum experience

Area of Study:

Career Education

Instructional Mode:

Online

Campus:

Downtown